Customer Account

How can I register as a customer with Mattcays Gadgets?

To order goods from 'Electronics and Gadgets Direct' you need to register as a customer. To do so, enter your email address in the space provided on the home page below ‘Newsletter .

Why do I need to register?

Registering with 'Electronics and Gadgets Direct' will make your shopping experience easier! You only enter your details once and then we will use these details every time you wish to place an order. Please note, because of our strict security measures, we do not keep our customers credit card details. You have to enter your card details every time your place a new order.

How can I track my order once it's been despatched?

Simply email tracking@eandgdirect.com and state your order number and product and you will receive a response within 12 hours.

How can get my VAT Invoice?

Simply email invoice@eandgdirect.com and state your order number and product and you will receive a response within 12 hours.

Ordering

How much is the delivery charge?

Delivery charge depends on the weight of the item. 70% of our products are below 4kg. and the delivery charge for the items below 4kg is £ 8. You will see the correct delivery charge when you view your basket.

How long does it take for goods to be delivered?

Our 99% of products are delivered in 3 working days, UK Mainland and EU Countries, if the item is in stock.

What forms of payment do you accept?

We accept all major credit and debit cards apart from Amex/American Express. We also accept cheque but we need to wait for the cheque to be cleared which takes around 3 working days.

What is the CVV number?

CVV number is the mandatory field of our checkout page. Without this number, under no circumstances your order will be accepted. This number is the last 3 digites at the back of your card on the signature slip.

Why has my credit card been declined?

The main reason as to why your order is declined is the incorrect billing address. The system checks your billing address details with your card issuer's records and if it doesn't match, system declines the transaction immediately. As you will see, there is always a "Shipping Address" section on the checkout page.
Apart from mismatching billing address, always double check your card number, card expiry date and card security code.

Can you delivery to a different address than my billing address?

Yes! We can deliver to any address you wish. As this is a big security hazard, we take additional steps to approve the order. It is company policy that we request additional confirmation of the card registered address before we can dispatch the products to an alternative shipping address. This is stipulated on the order page when you place an order. The procedure is merely conducted for security reasons in an attempt to ensure that we are dealing with the card holder. We may also request confirmation of the billing address if the order is of a large value.
The most common forms are a copy of a driver's licence, utility bill or bank statements. We may also accept other confirmation at our own discretion.
Furthermore you can also E-mail the information as an attachment to info@MattcaysGadgets.com

Returns

What shall I do if I want to return an item?

Please do contact our customer service before you return the item to us. Telephone number for the Returns Department is 02089428372 or email returns@eandgdirect.com

Customer Service

How do I contact before and After Sales Department ?

You can email sales@eandgdirect.com

General

Terms and Conditions of Sale on link at the bottom of website

After Sales

I was out when the courier tried to deliver

We do not expect you to wait indoors all day, and therefore if you are not in when the courier tries to deliver, the driver will leave a card for you. 
The card will show the time the driver was there, you will also be given your consignment number and the telephone number of the nearest depot that is holding your order.
Please call the depot as soon as possible to arrange a more convenient re-delivery time.  If you do not do this, the driver will automatically try to delivery again the next day.  If you are still not in, your parcel will be held by the depot for a maximum of 3 working days before being returned to us.
If you arrange with the depot to collect your parcel, please do not forget to take 2 forms of identification with you showing the delivery address and your name.
If the item is returned to us, it will be credited (not full).  If at this stage, if you still require the item, you will have to place a new order via our website.

Why do your delivery dates keep changing?

We buy thousands of different products from a vast number of suppliers on a daily basis and always make every effort to get the best delivery date on all orders.
We are in contact with our Suppliers throughout the day and as soon as a revised delivery date is given, the system is updated.  This generates an automatic email to you advising you of the very latest delivery information.  More than that, we cannot do. 
At times, the same product may be delayed, and you may receive numerous updates.  This is as frustrating to us as it is to you, however we have no option but to take our suppliers' word for it that the delivery date given at the time is correct.

Which couriers do you use?

We useDHL,, Parcel Force and Royal Mail..

My order has been despatched but I have not received it

Once your order is despatched, you will automatically receive a despatch notification by email.
The email will advise you of the consignment number and which courier has been used.  Please track your order via your consignment number on the relevant website or email tracking@eandgdirect.com
DHL : http://www.dhl.co.uk

My order been cancelled but a charge still shows

After cancellation, you will receive an automated email. Usually it takes 3-4 business days for the amount reappear in your account.

How can I cancel my order?

You can request a cancellation anytime before your item ships by contacting us either via telephone or E-mail and we will make every effort to honour your cancellation request. If your order has already entered the shipment process, however, we may not be able to cancel it and it might ship despite your request. If this happens, simply contact us and we will resolve the problem.