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Frequently Asked Questions

We have the widest selection of electronics products and bundles in the UK. Our prices are competitive and are always willing to try and match other retailers. Our wide range and excellent service are the reasons we have been so successful over the past 5 years.

  • Safe shopping and security is an area that we know is of great concern to all on-line shoppers. We have built our reputation with over 700 returning Amazon customers who are notorious for demanding outstanding service. 
  • We ship to the below destinations for a small added fee. Delivery guaranteed in 3 days: Northern Ireland, Ireland, Germany, France, Belgium, Denmark, Netherlands.
  • We do NOT ship to the Channel Islands, Isle of Man, Monaco, Luxembourg and BFPO addresses due to tax implications.If you choose expedited delivery in the UK we can guarantee that all goods will arrive in within 48 hours or we will refund you the difference in the value of the postage of the standard delivery. Delivery will be by DHL/HDNL premium or UPS and your order will be able to be tracked all the way to your front door.If you order has not arrived within 2 days then please feel free to contact us on eandgdirect@hotmail.comIf you have any other questions please contact us. 
  • We accept all payment methods including Amex. 
  • The VAT is already in included in the price, so the price you see is the price you pay. 
  • Once the order is placed you are able to check your order status, update or cancel your and track  your orders to your door. 
  • At E and G Direct we not only offer you an exceptional before-sales service but a compassionate and caring after-sales service.
  • 72 hour money back guarantee  Full assistance in all matters
  • All warranties are worldwide - 1 year manufacturers warranty. 

Our commitments include:

  • Returns of non-faulty items are subject to a re-stocking fee equivalent to the shipping cost of the item.
  • Faulty items reported after the 72 hour period need to be sent back to the manufacturer however our friendly customer services will assist you in all your questions. Manufacturers can take up to 6 weeks to return or repair an item but usually takes 1-2 weeks. 
We go out of our way to make your misfortune our chance to shine. Our opportunity to show our service and respect for you...the valued customer.

Please feel free to ask any questions.